lxdude I do agree that there are badly designed tools available to us, that is nothing new.

Once the defect is found though we are back to the photographer being the place the buck stops.

Your neighbor, if it was bought new through most any retailer, has/or had the choice of 1) returning the camera for money or repair when the problem was found, or 2) putting up with the problem.

If they chose #2 ...