Gotta' think it through a little deeper though, Dan...
In his post the customer stated what the problem was, why the problem happened, what he did to fix the problem, and the degree of anger the problem caused him. By inference, he also made known what remedial action it might take to regain him as a customer. Couldn't have done much better than that with a paid interviewer conducting a market research survey.
And it didn't cost anyone a thin dime to acquire that data. Or data from any of the other literally hundreds of Kodak-related "interviews" we have seen on APUG over the course of the last five plus years. And not all of them negative toward Kodak, I hasten to add. It's a veritable gold mine of free customer input, to be ignored at peril. IF your plan is to sell more Kodak film, that is.
The reference to Bieber was just a case of adjusting the volume control on the anger issue. Sort of like when the survey interviewer asks, "On a scale of 1 to 10, how angry were you?"
Justin Bieber? That piss-ant little guy the Canadians forced us to take when we lost that hockey game?
Pretty freakin' angry, the OP was... Yep.