Quote Originally Posted by Dan Fromm
She who must be obeyed told me to buy the Gitzo.
If I got the go ahead on a $900 tripod from my beloved I'd be checked out and back holding the bag so fast she wouldn't even have known I was gone!

If I were your friend Shaun I would bring his wife's 3021 back to the dealer or contact Bogen/Manfrotto, something is clearly amiss.