Sorry to see you have problems with these folks. We have a Nexpress where I work too, it took a while to get things printing right, and I still like what comes off the offset presses better than the Nexpress. Nexpress reminds me of Crayola, it's a powder toner heat fused and the ink is not bonded to the paper well enough to prevent the ink from cracking when the paper is folded. It needs creasing with a letterpress before it will fold clean. If you ever get out east you could have a look at what these produce. Sometimes it looks pretty good. Peek at the link if you're curious about the place.