Yes, they're honest and upfront - just plainly peeing in face of their new customer. Maybe he's about to bring them a big income, or he's really in need of this film, who knows? Perhaps that's my own post-Soviet mentality, but personally I would prefer here a sweet lie like "sorry, it's out of stock now". It's damn unright to tell to the customer that he's not a priority, on my opinion. After all, if the goods in store are already reserved for someone else, why there's a need to say that they're available? Or we are getting not enough disappointment already?

Quote Originally Posted by Andy K
I agree with Mick. They were honest and upfront. No excuses, no lies. That has guaranteed they will get my business in future. I like dealing with honest companies.