I have never had any problems with KEH but I guess they do get alot of business and probably screw up as any big business might, maybe a new sales person?
Next time you order, call Jeannie Cox at 404 748-6041 and explain your probelms to her, she is very well informed about the equipemnt and will take you through the process without any embarrasments. It's always understandable noobs or new equipment can present to users. She is one of the most competant people there and will do her best to make customers happy. Tell her I said hello.