I too have had reliability and delivery problems with LI in the past. They seem to have improved lately, but still. It is hard to order supplies for framing a show six or nine months in advance to make sure you will have what you need in time in case they get backordered, and don't tell you it is backordered until AFTER you have placed the order and they have taken your credit card. THAT I have had happen to me. I still use them though because for certain supplies, they are basically the only game in town, or are the least expensive for that specific item (8 ply mat board comes to mind). If someone here knows a good source for 8-ply mat board full sheets that is less expensive than LI, I'd love to know.