[roteague]

True, but I deal with their problems on a daily basis (117 servers in the data center to date, 23 more on order) so I've seen their idea of quality control. They sell a product with a warranty and a claim of a certain level of performance, and in my experience, they are overly optimistic about that level of performance.

Tell me about it. I bought a Dell laptop, at the time a top of the line model. It went through 3 motherboards in less than 2 years. The first two were replaced under warranty, but third motherboard they wanted $500 to repair. It was their poor design, but they still wouldn't stand behind their product. Needless to say, I will not buy another Dell. FWIW, last quarter Dell reported lower earnings than they expected - not surprising, given their poor customer service.