I have been having trouble also.
In reading through the NaturePhoto1/Peter and RobertHall comments on Light Impressions I can smell what really is happening or has happened. This appears to be a battle between distributors and high volume discount OEMs.
I require more than frames and mats i. e., a broader line of photographic and art products. Some sort of management/marketing/ownership change is/has taken place.
Any suggestions for an alternate source, preferably west coast would be appreciated.