I had use of one a few years back. Are you place tihe print image side towards the drum? If so that is your problem. It goes face down on the canvas so the print will not be facing the metal drum. See if you can get a replacement canvas made. Even if you have to buy the canvas yourself and have someone make it. After you wash it, it may shrink. Then you are out the canvas and won't know the true size to have one made. This is FWIW