While I'm not a ULF photographer, I followed the other thread with interest.
Simon, you guys are great. Not just because of customer sensitivity but because of extremely quick response.
In a world where we often find ourselves frustrated in dealing with nameless, faceless bureaucracies and where even "customer service" is mostly handled through automated telephone menu systems you guys are a wonderful throw back!
Every time I load a roll of Ilford 35 or 120 I feel good!