Hi Dave !
I've exactly the opposite opinion on nigel business.
I ordered Adox 200 and 400 sheet film some times ago.
I got the exact amount but alas of Adox 200. I emailed them, and a few days after I get the Adox 400 I missed. Asking if I should return the extra 200 I was told to keep it for free...
Some month after, I ordered a lot of things among them where a Paterson Orbital and some raw chemicals.
The package was " a little rough handled" to say the least.
Nigel offered to replace the Paterson Orbital motor (which I was able to fix, the motor having been pushed out of the plastic housing without more damage...)
So, as usual, YMMV ;-)