I have dealt once with Retrophotographic, but never again. I bought some cheap Tasma film plus some Classic Pan and a bottle of developer. The film was said to be reduced in price because of non-attachment of the film to the spool. They claimed that there was 'nothing wrong with the film itself'. What they didn't say was that the film was nearly three years out of date. The developer bore a manufacturer's use by date 12 months ago. The Classic pan was supplied without cartons and with no 'use-by' date, which made me wonder how old it was.
When I complained,I got no apology, just an instruction to send the goods back for refund. It seems that 'Retro' applies to their customer service as well as their products.