They didn't refund the P&P charge until I wrote and reminded them formally of their obligation under the Distance Selling Regulations (my email request was ignored). The basis of their P&P charges is not stated. It appears to be related to price of the goods rather than their weight, which is not very satisfactory.
Originally Posted by Dave Miller
If I had received something resembling an apology I might not have bothered to return the goods, but failure to disclose that film is several years out of date is what I might have to put up with from a less than honest private seller on Ebay, but not from a business.