It's not just the mini-labs that are doing this. I recently took two rolls of 120 color neg to my local "Pro" lab with explicit instructions to process and make 5x5 glossy proofs. The proofs came back as washed out, pixellated, fuzzy 5x5's on matte paper. They were obviously made from low res digital scans. I refused to accept them and did not allow the lab to do a "remake." I also spoke directly to the lab's management and told them why I would never be back.Originally Posted by Andy K
Fortunately, the negs were ok.