My biggest problem is finding ANYONE at the UofA who actually can talk to me about this

If this is how you are being treated when being "recruited" how will you be treated when you are studying there? Lets face it, photography is not a high demand career and for them to be unavailable for consultation sounds careless to me. Maybe their phot program is that great that they can afford to treat prospective students like that, but I would not like to go there!