Clay wrote, "So we ended up with Tri-X, but strangely enough, they did not even bother to put it in 12x20 film boxes. They just slapped new labels on some old 16x20 paper boxes that they had. I don't really mind this except that I think it is an indication that they are not terribly concerned with what we really want."

You're upset that you talked Kodak into doing a custom run for you because they did not use the "right" size of box for packaging? Perhaps next time you need to include the box design into your negotiations and see how much having custom made 12x20 boxes adds to the price of the run. I suspect you will be wishing they had just slapped the film into some of those 16x20 boxes they have laying around already...