For some crazy reason, while in the middle of scanning negatives, my scanner just stopped. Completely quit. Hubby and I thought it might be the USB, but after purchasing a new one, that was not the case. The scanner was then tested with another PC in the house, still no luck. We've downloaded patches, updates, etc., but still, the scanner does not work. The green light is on in the front and the scanner bed light comes on...that's it.

Has anyone else run into this problem? Do these scanners just quit? We called customer support at Epson only to be told that the scanner was just out of warranty and that they wanted to charge us for helping with the problem over the phone. I don't think so! REAL disappointed in THAT one!!!

So...I'm looking for any tips, ideas, suggestions as to what may have gone wrong!!!!!!!!!

Dorothy--