Has anyone else run into this problem? Do these scanners just quit? We called customer support at Epson only to be told that the scanner was just out of warranty and that they wanted to charge us for helping with the problem over the phone. I don't think so! REAL disappointed in THAT one!!!

So...I'm looking for any tips, ideas, suggestions as to what may have gone wrong!!!!!!!!!


Hi Dorothy,
I think it's a matter of memory (maybe you better upgrade this for work without problems in the future).
Best you can doe is Uninstall the scanner, reboot and re-install the software.
I hope this will help.