Best you can doe is Uninstall the scanner, reboot and re-install the software
Did that...still no luck
is this PC or Mac?
Is scanner USB?
Are there any lights on, red or green?
Yes...green light is on the front panel.
Do you leave scanner on before switching computer on
Yes...the scanner stays on but we've turned it completely off, shut the computer down, restarted the computer, then turned the scanner back on.
Again...thanks for the suggestions. I'm still workin' on this sucker in hopes of resuscitating it!!