Best you can doe is Uninstall the scanner, reboot and re-install the software

Did that...still no luck

is this PC or Mac?

PC

Is scanner USB?

USB

Are there any lights on, red or green?

Yes...green light is on the front panel.

Do you leave scanner on before switching computer on

Yes...the scanner stays on but we've turned it completely off, shut the computer down, restarted the computer, then turned the scanner back on.

Again...thanks for the suggestions. I'm still workin' on this sucker in hopes of resuscitating it!!

Dorothy--