When I was out of computer commission during the last year I couldn't get ahold of, nor get replies from J&C. When I finally did get ahold of someone the reply was "get an internet connection or we can't help you". Being where there were no phone lines or power lines & the mail had to come in 25 miles by snowmobile made the choice easy. Freestye as well as Photo Warehouse in Oxnard were both much easier to deal with. I purchased film from them both, not J&C. Doing business with someone who doesn't want to be bothered with personal contact is something I don't like regardless of their support & ad dollars for a website.