Originally Posted by David H. Bebbington
KEH does such a high used equipment volume and high turnover rate that they simply can't manage individual photos of every used item. They'd have to hire a large number of photographers and web editors just to keep up. They have travelling reps that buy out used stock in bulk from camera stores all over the US. The last time I went in to the local pro shop looking at used gear, KEH had just come through and cleaned them completely out. They do way too much volume to operate as you would prefer. The added advantage for purchasers is that they grade conservatively and have excellent prices that would certainly have to rise significantly if they spent time doing web photos and individual descriptions for each item.
I was recently given a batch of Nikon lenses and a couple of bodies. I ordered an extension tube from KEH that arrived as described with the exception of a missing mounting flange screw. I emailed, asking for them to ship a replacement screw rather than go through the expense of return shipping. They got the replacement screw to me very quickly and refunded 150% of what I paid for the extension tube to my credit card without my asking for any compensation.
In practice they certainly don't have the attitude you ascribe to their web presence.