Mark, David was not told to f&^k-off, that was how he internalized his perception of KEH's website. If a person wishes to twist things around to suit their own rational for not dealing with someone that is their business.
I have dealt with KEH for a number of years and have nothing but praise for them. If I am interested in an item I call and we go over the condition of several examples of the product and I make my decision based on that.
I've always bought bargain and have always been extremely happy with the merchandise. I've basically given up on eBay as I can usually get it for the same price + or - from KEH.
I can only speak for myself, but my experience with KEH has been stellar.