Quote Originally Posted by David H. Bebbington View Post
Presumably the "EX" grading means "Obvious signs of wear", so strictly speaking KEH are covered.
Probably true, but for some other firm, but not KEH.

In my experience, and evidently an awful lot of others, KEH is virtually the only seller that rates items so conservatively. At KEH "Ex" means excellent condition, or even better. My own experience is that KEH's "excellent" is safer than a lot of retailer's "new".

I'd be pretty surprised if KEH doesn't make good on any issue. I don't care about which photo they use as long as they keep to their policy of conservative ratings.