Probably true, but for some other firm, but not KEH.
Originally Posted by David H. Bebbington
In my experience, and evidently an awful lot of others, KEH is virtually the only seller that rates items so conservatively. At KEH "Ex" means excellent condition, or even better. My own experience is that KEH's "excellent" is safer than a lot of retailer's "new".
I'd be pretty surprised if KEH doesn't make good on any issue. I don't care about which photo they use as long as they keep to their policy of conservative ratings.