J&C emailed me to let me know when my last order shipped; this was something new for them in my experience. No tracking number, but it is progress and their customer service is getting better every time I deal with them.
FreeStyle also has great customer service.
Personally, I'm buying any film I can get from J&C, and anything that J&C doesn't carry I get from FreeStyle. For now, that includes a lot of accessories as well as some more "mainstream" films. I appreciate both companies, and I'm glad they provide the service and products that they do.
Given the nosedive I've sensed in customer service and packaging from B&H, I'm glad there are such capable alternatives available.