Now don't you feel better having got that off your chest. People certainly do get what they pay for. It's better to buy from some local guy, maybe pay a few extra bucks, but at least you can go down the street and yell at him in person. he or she is more likely to satisfy your problem that way. Also you are supporting a local merchant. Up here in Canada, no one except the repair people make any money off of Dell crap. Oh and maybe the postal system/courier service. What flavor of Windo$e are you using? Personally at home I use Linux. Rock solid, fast and tons of free software.