Research shows that the company noted is both acclaimed and reviled...acclaimed for having parts and expertise, criticised for being slow to respond and some what aloof.
I've talked to Mr. Jensen at Durst Pro USA a few times during the last year and that hasn't been my experience. In my case he's been nothing but helpful, and I would not describe him as aloof or slow to respond.
If I had been present at the creation, I would have given some useful hints for the better arrangement of the Universe.
Alfonso the Wise, 1221-1284