Response from Helen Oster at Adorama Camera
I was concerned to read your posting; as you know, Adorama offers a 90-day return guarantee on all Used items, so I hope that this was honored in your case.
Originally Posted by Bosaiya
In response to suggestions from our customers, we have recently changed our rating system, as below:
Adorama rating system
N) New (Brand new)
All original packaging and manuals included.
D) Demo (Like New) 98-100% of original condition
Like New with little or no signs of use
E+) Excellent Plus 96-97% of original condition
May have slight wear, but only visible under close up inspection.
E) Excellent 90-95% of original condition
Lens Glass very clean - cosmetically may show slight wear and/or signs of use
E-) Excellent Minus 85-89% of original condition
Shows signs of moderate use - Lens Glass is perfect but may have some dust which will not affect picture quality
V) Very Good 75-84% of original condition
Appears well used and may include dings, brassing, scrapes and bruises but is in fully functional condition. Glass may have marks or haze that should not affect picture quality
G) Good 50-74% of original condition
Appears to have been used very heavily, with multiple dings, scrapes, scratches and heavy brassing. Glass may have fungus, excessive dust and/or scratches that can affect picture quality
F) Fair Item works with certain malfunctions. Read comments for exact malfunction details
X) For parts only
New – As Packaged by manufacturer
For all other grades – Instruction books, caps, batteries, cases, and straps are sold separately, except when specified
All digital cameras are packed with Battery and charger, except when stated otherwise.
If you feel that you still have unresolved issues in respect of this purchase, could you contact me directly with the date of your order and the order number: email@example.com
Adorama Camera Customer Sevice Ambassador