I never had a good opinion of them. They never seemed to be much of a serious camera store, and the quality coming out of their labs was all over the place- you had to shop around and try out every Ritz in your metropolitan area to find out which ones were good, and then re-sample every spring and fall when kids went back to school/got out of school because their lab staff were frequently high-school/college kids who would either work for the summer or go on vacation and maybe/maybe not come back again in the fall.