My first and last visit to a Ritz was a little over a year ago in Towson, Maryland. I walked up to the counter, and after pulling the clerk away from his cell phone I asked for some lens tissue. I was given a blank stare. I then asked for a loupe. "What's dat?" replied the clerk. I turned to the few customers in the shop and loudly stated, "Welcome to the McDonalds of camera shops."
You get what you earn!