I used the Ritz Camera in the Cambridgeside Galleria Mall in Boston. Their prints were okay, but service so-so to bad. "One hour" sometimes meant 90 minutes.
For film they were okay to just jump in and out of. As could be expected the staff knew little to nothing about film. Last summer I went in and asked for Tri-X or TMAX, a girl behind the desk said "So, it has to Kodak all the time, huh?" When I said "Ok, do you have any Fuji B&W?" she reached for the Superia. Another guy behind the counter said "No, that's color film. He wants black and white." She just gave me a rude look.
Too bad, really. I used to use their one hour service to test cameras.