try unplugging the scanner from the wall, and from your computer.
restart your computer, and after 15 mins plug your scanner back in &C.
look for the preference files for your scanner software and delete them,
and restart your scanner software ...
you can also try to use the free version of vuescan to see if it is your driver
if the reboot didn't work. vuescan works very well ...
Thanks, Jim. I tried vuescan, but it also sees this scanner as platen only. No option to scan a neg at all. I tried unplugging and resetting the scanner -- still nothing. Not very happen, as I really can't afford a new scanner right now.