</span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Robert @ Mar 27 2003, 03:25 PM)</td></tr><tr><td id='QUOTE'> </span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (EricR @ Mar 27 2003, 01:58 PM)</td></tr><tr><td id='QUOTE'> Just because you can get it for a couple of bucks cheaper on eBay or some out of town store will not support the continued success of your local store.
Lets face it, we account for probably only 10% of their sales, maybe less, but the overhead to keep us happy is considerable. </td></tr></table><span class='postcolor'>
I agree with the first part 100%. The second part I'm not sure about. I'm an easy customer. I tend to walk in. Pickup what I need. Maybe ask a question. Pay. I'm also likely to come back. The general customers walk in. Ask a bunch of questions. Maybe buy. Likely never come back. Just look how many of the people here are willing to buy mail order. Shows we aren't the types that need too much hand holding. If I'm buying mail order either I can't get it easily from a local shop or the issue is much more then a couple of dollars.
One thing that really bothers me is when sales staff tries to sell you what they have in stock. It's sleazy. To say the least. </td></tr></table><span class='postcolor'>
I agree with you in part Robert and I think we are going in the same direction. My favorite store never tries to "sell" me anything. They know I know what I am doing and if I ask for something and they don't have it they will tell me the best place to get it. No BS, no switching. I do appreciate that if I have a question they can answer it. I also appreciate that they keep a good selection of LF films and MF films in stock. They also keep a lot of darkroom stuff in stock as well. All that stuff I will buy from them as long as they are relatively competitive, and as I've said to keep these benefits I am willing to pay a bit more. When I want something I want it now, not a week later when it comes in the mail.
Now when it comes to used camera equipment I will always go to them first and see what they have. On some things I have gotten some trememdous deals. On other things they are out to lunch. The blad lenses I just bought are a prime example. I was able to buy them on eBay for about 1/2 of what they would have cost at my favorite store. I show them the eBay listing and give them a chance to try and get close. It all depends on whether it's a consignment item or one that they took in on trade. If it's their's then it depends on how much they are into it for. Sometimes they can cut their margins just to keep me happy (which they will do since I am a long time customer). My Pentax sportmeter was a case in point. They essentially sold it to me for their cost.
It's all about relationships. If they are willing to develop a mutually beneficial relationship with me and we can both treat each other with respect, then I'm willing to support it.