i almost got a job working for them years ago.
boy am i glad i didn't.
their stuff isn't what i would pay $$ for,
and their sales and support staff is less than knowledgeable
about the products they sell ... it took a few weeks and
a dozen email through their support system to let me know something
wouldn't fit a flash head i have ( speed ring for one of their light boxes ) ...
it doesn't surprise me that steve has had the trouble he has had
getting replacement parts ..
i guess it is hit or miss about quality ...