Quote Originally Posted by tkamiya View Post
I'm in IT. While I agree it's not the store's fault, the problem KEH is having is one of those things that happens only when the system is deployed in real-time use. They could have tested in "conference room pilot" with 10 or so users and it probably worked just fine. Situations can be different when hundreds of users are viewing page after page making requests in hundreds or thousands a minute. I am guessing each page is rendered in real-time via JSP in the background - and that's overloaded to a point it can time out.

With that said, I hope the issue get resolved soon. It's so annoying that I'm on the other side of the Ethernet cable.
They are not using JSP-- obviously ASP.NET from the .ASPX extension. That opens up the blame Microsoft for the slowness game, but clearly it is a design problem with the website. Maybe the database is slow- maybe the code is flawed who knows. So many things can go wrong in IT it's hard to take a guess what it is.