I was once bought a condensor for a durst m800 from them, I was already aware of their bad reputation but they were the only ones selling them so I jumped for it, and at a high price too. Three months later the condensor still hadn't arrived. I had to call them to get my money back. I guess they just had a reputation to live up to. I too wonder how a company that practically only gets negative comments can stay in business. By the way has anybody seen their adds on ebay. It just screams "stay away".