Back in the days when they were Cambridge Camera is bought fairly regularly from them. I do not recall any problems. My "secret" was to have the items sent COD. They shipped quickly because they wanted the money. My understanding years ago was that one of the reasons they stayed in business was because they were around the corner from the NYC diamond market and the goal was to get cash for transactions there-on. Whether this was true or not, I do not know. but that is what I heard.