While we are on the topic…
I very recently had a great experience with Freestyle as well. I placed an order that was put on a delivery truck through Fed-Ex (nothing new there). For some reason Fed-Ex said they delivered my package but in reality it never arrived. I think the driver was new to my neighborhood.
Most companies would have simply told me to call Fed-Ex to deal with the problem but not Freestyle. Their customer service contacted Fed-Ex for me, got the package picked up, and re-routed it to my door. The representative at Freestyle followed up with me through e-mail every step of the way.
I wish I could remember her first name to give her kudos in a public forum, but she did a really great job and turned what could have been a frustrating situation into a painless one.