Where one spends one's money is their business but to boycott a company because of what a sales rep said is silly. Yeah, Freestyle's prices are not the lowest but their customer service is excellent, they ship orders promptly and have just about the lowest shipping rates out there. They'll even ship most chemicals (including the much beloved Rodinal) without the additional "hadardous Material" fee. All that taken into account, they are quite competitive. Let's not go on a witch hunt here.